The Floor Gallery

I have to said, it's nothing but frustration. Initially we thought laying vinyl in our small bedroom is a straight forward & fast job that can be completed in 1day . Their salesperson, Ms Joey Tay, had assured us this too after her site visit at our place. We signed the contract to proceed with the work on the spot as Joey seem to be very confident & was prompt with our enquiries. Joey took the necessary measurements & advised us that the height difference after installation of the vinyl will be 2mm which is insignificant & we won't even notice it. The installation date was 2 weeks later, as they need to colour coat the skirting to match the vinyl. She will assist to choose the col closest to the vinyl & fwd the photo of the skirting once it has been col. coated. The nightmare begin, her responses to msg became slower & all of the sudden she seem so busy & we were the one going after her for updates. The photo of the vinyl fwd through watsapp were of difference col. as what we chose. We got tired & told her we like to cancel the order since she is overwhelmed with other orders & work had yet to be started. She apologise & assured us that she will be more attentive & she will be on site on the day of installation to ensure all went well. We gave her the benefit of doubts. Went down to her office to choose the colour for the skirting on our own instead of waiting for her since she's so busy. Joey also told us that the vinyl will be delivered to us a day before installation as it needs to be conditioned to the temperature in our apartment. Text her a few times to cfm on the time of delivery so someone will be home to receive it. Even simple thing like confirming the time is so difficult, she's unable to advise by return txt. Again txt her on the day of delivery, she said her guy will bring the next day when he is there for installation. Initially stressed the important of having it conditioned at our home 2 days before installation but later said it's ok. On the actual date for installation, the guy came without skirting & said it has yet to be colour coated & we received txt msg fr Joey, informing us she's NOT COMING..when we question about the skirting, she said it will be sent over before lunch. The guys later delivered the plain skirting without coating. WHAT is WRONG??? 1st said morning then before lunch & later delivered plain skirting without coating. Totally irresponsible...2weeks & not coated? I even personally went down to choose the col. What happen to all her assurance??After removing the old laminate, we were told that there will be a height difference of 10mm NOT 2mm that Joey told us during site visit. This is not only unsightly, it also can pose a high risk of trips & fall hazards. The installation guy suggest us to do cement screening. That needs 2WEEKS to dry and an additional cost. WHAT THE.. ??? Right from the start we told Joey we dont want cement screening as we cant wait for 2 weeks. She assured us that cemant screen is not necessary since the height difference of 2mm is negligible. What are we to do now???there's no turning back, laminates have been removed & we are now left with cement flr..can we say no???instead of resolving the issue, joey told us we have to make up for the additional cost if we decide to do cement screening. So 2weeks with no room to sleep & all she care is to get more $$ out from us.Since she has no attempt on her part to redeem the situation, we are left to fend for ourselves. We asked the site personnel if there's any quicker option, he suggested laying plywood. So no choice have to go for it, rite?? We are practically at their mercy..omg ..totally unethical...we text Joey, she wants us to sign an agreement for additional fee of $600 for plywood installation & pay 50% of it upfront. Else, the job will not carry on..WHAT?? her oversight became our penalty....no negotiation on her part!! We made a call to her manager & she reduced the cost to S$300 (subject to gst)after we kicked up a fuss. Nevertheless we still feel short changed. We went ahead with vinyl flooring because we got her assurance during her visit at our place that the height difference after installation is not significant & the job can be completed in a day. If we were to know that there's so much hassle & frustration involved, we wouldn't have go ahead with the flooring. Empty assurance that can't be delivered is what we got so far. Personally, i thought such small project will be completed without problem by half a day. Such wishful thinking. Think twice before you leap, we learned our lesson the hard way.

I have to said, it's nothing but frustration. Initially we thought laying vinyl in our small bedroom is a straight forward & fast job that can be completed in 1day . Their salesperson, Ms Joey Tay, had assured us this too after her site visit at our place. We signed the contract to proceed with the work on the spot as Joey seem to be very confident & was prompt with our enquiries. Joey took the necessary measurements & advised us that the height difference after installation of the vinyl will be 2mm which is insignificant & we won't even notice it. The installation date was 2 weeks later, as they need to colour coat the skirting to match the vinyl. She will assist to choose the col closest to the vinyl & fwd the photo of the skirting once it has been col. coated. The nightmare begin, her responses to msg became slower & all of the sudden she seem so busy & we were the one going after her for updates. The photo of the vinyl fwd through watsapp were of difference col. as what we chose. We got tired & told her we like to cancel the order since she is overwhelmed with other orders & work had yet to be started. She apologise & assured us that she will be more attentive & she will be on site on the day of installation to ensure all went well. We gave her the benefit of doubts. Went down to her office to choose the colour for the skirting on our own instead of waiting for her since she's so busy. Joey also told us that the vinyl will be delivered to us a day before installation as it needs to be conditioned to the temperature in our apartment. Text her a few times to cfm on the time of delivery so someone will be home to receive it. Even simple thing like confirming the time is so difficult, she's unable to advise by return txt. Again txt her on the day of delivery, she said her guy will bring the next day when he is there for installation. Initially stressed the important of having it conditioned at our home 2 days before installation but later said it's ok. On the actual date for installation, the guy came without skirting & said it has yet to be colour coated & we received txt msg fr Joey, informing us she's NOT COMING..when we question about the skirting, she said it will be sent over before lunch. The guys later delivered the plain skirting without coating. WHAT is WRONG??? 1st said morning then before lunch & later delivered plain skirting without coating. Totally irresponsible...2weeks & not coated? I even personally went down to choose the col. What happen to all her assurance??After removing the old laminate, we were told that there will be a height difference of 10mm NOT 2mm that Joey told us during site visit. This is not only unsightly, it also can pose a high risk of trips & fall hazards. The installation guy suggest us to do cement screening. That needs 2WEEKS to dry and an additional cost. WHAT THE.. ??? Right from the start we told Joey we dont want cement screening as we cant wait for 2 weeks. She assured us that cemant screen is not necessary since the height difference of 2mm is negligible. What are we to do now???there's no turning back, laminates have been removed & we are now left with cement flr..can we say no???instead of resolving the issue, joey told us we have to make up for the additional cost if we decide to do cement screening. So 2weeks with no room to sleep & all she care is to get more $$ out from us.Since she has no attempt on her part to redeem the situation, we are left to fend for ourselves. We asked the site personnel if there's any quicker option, he suggested laying plywood. So no choice have to go for it, rite?? We are practically at their mercy..omg ..totally unethical...we text Joey, she wants us to sign an agreement for additional fee of $600 for plywood installation & pay 50% of it upfront. Else, the job will not carry on..WHAT?? her oversight became our penalty....no negotiation on her part!! We made a call to her manager & she reduced the cost to S$300 (subject to gst)after we kicked up a fuss. Nevertheless we still feel short changed. We went ahead with vinyl flooring because we got her assurance during her visit at our place that the height difference after installation is not significant & the job can be completed in a day. If we were to know that there's so much hassle & frustration involved, we wouldn't have go ahead with the flooring. Empty assurance that can't be delivered is what we got so far. Personally, i thought such small project will be completed without problem by half a day. Such wishful thinking. Think twice before you leap, we learned our lesson the hard way.

I have to said, it's nothing but frustration. Initially we thought laying vinyl in our small bedroom is a straight forward & fast job that can be completed in 1day . Their salesperson, Ms Joey Tay, had assured us this too after her site visit at our place. We signed the contract to proceed with the work on the spot as Joey seem to be very confident & was prompt with our enquiries. Joey took the necessary measurements & advised us that the height difference after installation of the vinyl will be 2mm which is insignificant & we won't even notice it. The installation date was 2 weeks later, as they need to colour coat the skirting to match the vinyl. She will assist to choose the col closest to the vinyl & fwd the photo of the skirting once it has been col. coated. The nightmare begin, her responses to msg became slower & all of the sudden she seem so busy & we were the one going after her for updates. The photo of the vinyl fwd through watsapp were of difference col. as what we chose. We got tired & told her we like to cancel the order since she is overwhelmed with other orders & work had yet to be started. She apologise & assured us that she will be more attentive & she will be on site on the day of installation to ensure all went well. We gave her the benefit of doubts. Went down to her office to choose the colour for the skirting on our own instead of waiting for her since she's so busy. Joey also told us that the vinyl will be delivered to us a day before installation as it needs to be conditioned to the temperature in our apartment. Text her a few times to cfm on the time of delivery so someone will be home to receive it. Even simple thing like confirming the time is so difficult, she's unable to advise by return txt. Again txt her on the day of delivery, she said her guy will bring the next day when he is there for installation. Initially stressed the important of having it conditioned at our home 2 days before installation but later said it's ok. On the actual date for installation, the guy came without skirting & said it has yet to be colour coated & we received txt msg fr Joey, informing us she's NOT COMING..when we question about the skirting, she said it will be sent over before lunch. The guys later delivered the plain skirting without coating. WHAT is WRONG??? 1st said morning then before lunch & later delivered plain skirting without coating. Totally irresponsible...2weeks & not coated? I even personally went down to choose the col. What happen to all her assurance??After removing the old laminate, we were told that there will be a height difference of 10mm NOT 2mm that Joey told us during site visit. This is not only unsightly, it also can pose a high risk of trips & fall hazards. The installation guy suggest us to do cement screening. That needs 2WEEKS to dry and an additional cost. WHAT THE.. ??? Right from the start we told Joey we dont want cement screening as we cant wait for 2 weeks. She assured us that cemant screen is not necessary since the height difference of 2mm is negligible. What are we to do now???there's no turning back, laminates have been removed & we are now left with cement flr..can we say no???instead of resolving the issue, joey told us we have to make up for the additional cost if we decide to do cement screening. So 2weeks with no room to sleep & all she care is to get more $$ out from us.Since she has no attempt on her part to redeem the situation, we are left to fend for ourselves. We asked the site personnel if there's any quicker option, he suggested laying plywood. So no choice have to go for it, rite?? We are practically at their mercy..omg ..totally unethical...we text Joey, she wants us to sign an agreement for additional fee of $600 for plywood installation & pay 50% of it upfront. Else, the job will not carry on..WHAT?? her oversight became our penalty....no negotiation on her part!! We made a call to her manager & she reduced the cost to S$300 (subject to gst)after we kicked up a fuss. Nevertheless we still feel short changed. We went ahead with vinyl flooring because we got her assurance during her visit at our place that the height difference after installation is not significant & the job can be completed in a day. If we were to know that there's so much hassle & frustration involved, we wouldn't have go ahead with the flooring. Empty assurance that can't be delivered is what we got so far. Personally, i thought such small project will be completed without problem by half a day. Such wishful thinking. Think twice before you leap, we learned our lesson the hard way.

"I was looking around for a neat overlay for existing flooring and received many quotations to compare. The Floor Gallery SG was shortlisted and Serene Soh visited my unit to provide her expertise advise. The end product was indeed to my satisfaction and the whole process was efficient. Good job to Floor Gallery." - Paul Ivan - Extracted from The Floor Galley Facebook 8 Aug 2018

"Flooring is always a tricky thing because they determine majorly how your home will look. Shanny has been with us throughout this journey. She was not bothered by the time and swung by our house even though we started without electricity in the dark. She listened to our needs and choose a few of the best to fit into our budget. As we are not in Singapore most of the time, she kept us updated on the progression before the vinyl arrived. The 2 workers who came were very helpful and ensure things were gently placed in view of the wet paint. Thank You TFG for the great job and Shanny is indeed a wonderful asset for the company!" - Ann Sim Extracted from The Floor Galley Facebook 3 July t 2018

"We went to TFG to look at the different options for our flooring. Met shanny and she introduced us to moods moduleo flooring. We werent ready to decide straight away but she got her manager to explain the difference btw moods and other flooring. That convinced us that this is the best choice. Shanny promptly followed through with measurements and installations. At each step, every worker was dedicated and helped us in our decision making. From isaac their supervisor down to their workers mahmud and nazmul. TFG is reliable for your flooring needs and has a huge range as compared to the usual options you see in the market. Their product is of good quality and the workmanship has been outstanding. Thank you TFG!" -Rudi Hermawi Extracted from The Floor Galley Facebook 7 Aug 2018

"Needed to only overlay my kitchen flooring, some companies requires a min. sqft to cover due to economies of scale. Contacted TFG team and was directed to Serene. She took on the small project anyways and even made a trip down on a weekend for site evaluation. Wanted to go for a lower end flooring due to budget constraint, however, was convince by Serene to take on the ETEC series with 20 years warranty and assured quality. The price was beyond our expectation but was within something we can work with, and Serene did her best for sincere customers like us. During installation day, another staff, Issac came to site to make sure everything is in place and ensure every concern from customer is rectify on the spot. Well, the results speak for every penny we spent. Comparing to the Vinyl flooring I did from a reputable company for my rooms which I'm starting to see gaps given the fact that I entered my study room less frequent. The workmanship is commendable for my kitchen. No feels of uneven-ness, no gaps, pure solid thus far! My house look more like a home now when the flooring does the work to lighten up my kitchen space with that dull HDB flooring. Excellent work from TFG, Serene and Issac." - Yaw Wei Yee Extracted from The Floor Galley Facebook 26 July 2018

"The Floor Gallery is the shop that I will definitely visit again and recommend to other friends in the future. The entire journey with the shop was simply serene, just like the sales representative whom I was in contact with, Serene Soh. After 3 months of planning, waiting and changing of schedule with Serene, the bay window and decking look really good and flawless. Her team’s high demand in accuracy of the installation has complimented my new house with greater usability and looks. The bay window and decking that were being delivered to me are of great quality. The craftsmanship was no less than perfect and that wouldn’t be possible without a team of experienced workers that was taking care of my house project. The level of details and extra services that the workers had done for me was absolutely satisfactory! The presence of a satisfied and happy customer is what a shop needs to have returning customers and to gain reputation. Serene has achieved that in managing work and customer relations with great passion for work. Serving her clients and providing honest opinions, she has done well in giving me a peaceful mind through the journey despite of the constant change and delay of work. My experience with other furniture and household item shops was no where close to pleasant. Serene on the other hand has earned the best customer satisfaction from my family. One word, outstanding. Greatest thanks to The Floor Gallery, it’s team and it’s valuable employees. Thank you guys for giving me what a customer will always want and ask for, quality, service and trust!" - 呂理諺 Extracted from The Floor Galley Facebook 30 Apr 2018

"Was looking around for vinyl flooring after collecting our bto keys in Dec 2017 and chance upon The Floor Gallery. Requested for a flooring quotation and Serene contacted me within 2 days. We arranged for an onsite meetup as well as to look at the actual sample. Fast forward 6 months later, our house renovation is nearing completion. I watsapp Serene to request for another round of onsite measurement after our carpentry is all up. Response was fast and the quotation was out by the day. Serene is also very knowledgeable in her work and answered all our queries patiently. We did not have to think too long before deciding to engage her services for our vinyl floor installation." - Low Yong Qiang - Extracted from The Floor Galley Facebook 24 July 2018

"I was looking for wood deck flooring for my planter area and came across The Floor Gallery. I proceeded to request for a quotation via FB and within minutes they replied that their sales rep will contact me! And Ms Jess contacted me to arranged for a site recce. She showed us different samples of composite materials and explained the differences. Installation on actual day was prompt and displayed good workmanship. Me and my husband were very satisfied with the final installation. Planter area is now super nice and feels solid when I walked on it. Thanks a lot Jess and the team!" - Selina Poh - Extracted from The Floor Galley Facebook 14 July 2018

"We would like to tks Serene . She is approachable n committed to her work. Tks for arranging to have our floor done so fast ." - Gin Tan - Extracted from The Floor Galley Facebook 19 Sept 2017

"I just had my balcony done with chengal wood by the floor gallery. I was happy with the end result. The timber was good with little defect. The staining was done well such that it was even. I dealt with Serene. I have been calling her many times a day for various reasons and she picks up my call without fail this each time. This was a major plus point for me as i have had many contractors MIA after collecting deposit. So I would recommend them." - Joshua Chew - Extracted from The Floor Galley Facebook 11 Nov 2017

"No responses to emails and messages .Decided to do my flooring elsewhere" - Lobang Gantow - Extracted from The Floor Galley Facebook 12 Oct 2017

"After all the weeks of scouting for a reliable vinyl source, my husband Raamkummar Supramaniam and I decided to engage The Floor Gallery SG. Upon requesting for a quotation via their website, Ms Jess got in contact with us and arranged for a site recce swiftly. She gave us an in depth and honest review on the vinyl products they carry. A watsapp group chat was created to keep us posted on the vinyl supply and install progress. Despite the challenges faced by Ms Jess to install our common rooms flooring with customise vinyl layout, she managed to deliver to our satisfaction. Thank you Jess for all your assistance. I would also wish to express our thanks to Mr Issac who came by during the day of installation and defeat checking to ensure quality work. Indeed a reliable and professional service with a competitive pricing by The Floor Gallery SG." - Gayathriy Raamkummar - Extracted from The Floor Galley Facebook 6 June 2018

"Beautiful flooring! Thanks, Mark, for all ur help in picking the color and arranging the installation so quickly :D" - Izyani Ayik - Extracted from The Floor Galley Facebook 28 Oct 2017